An FYI post for what’s happening outside the tourism industry. DAM believes the first place visitors who own smartphones – in a few short years, e.g. “everybody” – will look there first for information about places they’re visiting. As a DMO/CVB, it’s imperative that you stake your claim here ASAP.

When will location-based services stop being fads and start getting real?

Sponsored by Wired, the talk featured panelists who all work on projects where users share information online, whether it be their location or answers posed by online users. And while gaming and social aspects have driven user rates to date, wider adoption dependson utility.

Chris Dixon, CEO and cofouner of Hunch, thinks it all comes down to Clayton Christensen’s Innovator’s Dilemma:

“One of the key characteristic of new disruptive technology is that it starts out looking like a toy. That’s so often why big companies ignore and dismiss it.”

But the big hurdle for start-ups is to get users play with and use their tools on a daily basis. Dixon divides people into two groups for these purposes: “techies” and “normals.” Many new digital tools are quickly adopted by techies, but “when it becomes critical infrastructure is when it crosses over to the normals,” he says.

With adoption of location-based tools, things are just getting started. The tipping point will be when people start depending on the store of information they provide on a daily basis.

Tony Jebara, associate professor of Computer Science at Columbia University & Chief Scientist at Sense Networks, puts it this way:

“When you’re in a new city, you have to start from scratch. And you realize how much better off you are with these tools.“

It’s exactly then, when services become personally useful, that people start saying “maybe my phone should be tracking me,” says Dennis Crowley, co-founder of mobile check-in service Foursquare.

If you’re interested in finding out more about what DAM does, have a look around the website and give us a call for a demo. We have the first, the most compelling and the best priced mobile solution for getting CVB/DMOs mobile in the market.